Alert channels

An alert channel is a destination for incident alerts. Admins add channels in the organization settings, send a test message, and choose which channels each incident setting uses.

Channels

Channel	What you need
Email	Verified email addresses
Slack	An incoming webhook URL for the channel
Microsoft Teams	A webhook URL for the Teams channel
Discord	A channel webhook
Telegram	A private or group chat to connect
PagerDuty	An Events API v2 integration
Webhook	Any HTTPS URL you control

For phone, SMS and push paging, connect PagerDuty.

What an alert contains

Alerts are sent when an incident opens and when it resolves. Each alert says which monitor failed, the target, the failing regions, the error and when it started, with links to the incident and to acknowledge it. Acknowledging from the link stops escalation.

Webhooks

StatusTick sends a JSON POST to your URL when an incident opens or resolves. You can protect the endpoint with one of these:

• no authentication,
• a bearer token,
• HTTP basic authentication,
• an API key in a header you choose.

Webhook URLs must be public. StatusTick refuses private and internal addresses.

Delivery and retries

If a channel answers with a network error or a 5xx status, StatusTick retries up to 3 times with a growing delay. A 4xx answer (except 429) is not retried, because it usually means the channel is set up wrong. Every attempt is stored for 30 days, so you can see whether an alert was delivered.